This policy applies to all Tours booked on Evynx, unless a specific tour page clearly states a different policy ("Special Policy"). By booking a Tour, you agree to the terms below. Full policy (V1): evynx.com/cancellation-refund.

Paying for your trip

Tours and Journeys: Full Payment or Part Payment (30% at booking, 70% due 21 days Private / 14 days Group before travel). Part Payment not available inside balance window. Guided Experiences: full price at booking only.

If you cancel

Cancellation charge on package price; cash refund from amount paid; never pay the difference if charge exceeds amount paid.

If you cancel within 24 hours of booking

Cash: everything except platform fee. Travel Credit: everything paid. Private/Group: travel at least 7 days after booking. Guided Experiences: start at least 48 hours after booking.

Private Tours

Part Payment balance due 21 days before travel.

• Within eligible 24-hour window: platform fee only
• After 24 hours up to 21 days before travel: 10% of package price
• After 21 up to 7 days before travel: 50% of package price; Travel Credit 55% of the package price, or your cash refund plus Rs. 5,000, whichever is lower
• Under 7 days, at least 48 hours before: no cash; 10% of the package price, up to Rs. 10,000.
• Under 48 hours or no-show: no refund or credit

Group Tours

Part Payment balance due 14 days before travel.

• Within eligible 24-hour window: platform fee only
• After 24 hours up to 14 days before travel: 10% of package price
• After 14 up to 7 days before travel: 50% of package price; Travel Credit 55% of the package price, or your cash refund plus Rs. 5,000, whichever is lower
• Under 7 days, at least 48 hours before: no cash; 10% of the package price, up to Rs. 10,000.
• Under 48 hours or no-show: no refund or credit

Guided Experiences

Not applicable to Tours.

A quick example

Part Payment cancellation example and charge-exceeds-paid rules on evynx.com/cancellation-refund.

Travel Credit

Use on any eligible Evynx booking. Book within 3 months; travel within 12 months after that. One conversion per cancelled booking. Late-cancellation credit bands on evynx.com/cancellation-refund.

Changing your travel date

First date change free at least 7 days before travel (same operator and trip). Second change or change within 7 days: 10% of the package price plus unrecoverable costs where applicable. Cancellation bands do not restart on reschedule.

If you do not pay the balance

Private balance due 21 days before travel; Group 14 days. Unpaid after reminders: cancelled at 10% of the package price; no extra bill if charge exceeds amount paid.

Platform fee

Once per package; not refundable to cash except where operator cancels. Evynx absorbs payment-provider refund charges.

Costs that may not be refundable

Non-recoverable permits, tickets, passes and third-party reservations once committed in your name.

If some travellers withdraw

No fixed percentage; operator assessment within 3 working days; recovered amounts passed to you in full.

If you add travellers

Additional travellers at price when added; platform fee not charged again.

If your operator cancels

Full refund including platform fee, or reschedule at no additional cost.

If the trip cannot go ahead

Reschedule first where possible; otherwise refund rules in policy section 16.

Changing a traveller's name

Private/Group: up to 48 hours before departure. Guided Experiences: 24 hours before start.

How to cancel and when your refund arrives

My Bookings or contact from booking page. Confirmation within 1 working day; refund released within 24-48 hours; bank/UPI 3-10 business days.