Terms & Conditions

2 Definitions

3 The Platform and the role of Evynx

Evynx operates a managed travel platform that curates experiences, establishes platform standards, supports travellers throughout their journey, and connects them with independent local operators, guides, and hosts who deliver the experiences.

Evynx performs reasonable verification and quality assessment of operators based on the information and documents available at the time. This does not amount to certification of an operator, nor a guarantee of every aspect of an experience. Evynx does not itself own or operate the transport, accommodation, activities, or other services that make up an experience.

4 The three ways to travel

Evynx offers three formats, each designed for a different travel need:

The specific inclusions, exclusions, itinerary, pricing, and cancellation terms for each experience are set out on its listing and at the time of booking.

5 Availability and accuracy of information

While Evynx makes reasonable efforts to keep itineraries, prices, inclusions, photographs, timings, accommodation details, and destination information accurate and up to date, certain details may change because of operator updates, weather, local regulations, seasonal conditions, road closures, or other circumstances beyond our control.

Photographs and imagery are representative, and may not depict the exact accommodation, route, or conditions on a given day.

Seasonal and weather conditions vary, and may affect scenery, activities, and access.

Distances, travel times, and timings are estimates, and may change due to traffic, road, or operational conditions.

Destination information is periodically updated, but cannot always reflect real-time conditions.

Where a material change affects a confirmed booking, it will be handled in accordance with the applicable cancellation and refund policy.

6 Eligibility and your account

You must be at least 18 years of age and legally capable of entering into a binding contract to make a booking. Bookings that include minors must be made and supervised by a parent or lawful guardian.

You are responsible for providing accurate, current, and complete information, and for keeping your account credentials confidential.

You are responsible for all activity that takes place under your account. Notify us promptly of any unauthorised use.

7 Bookings and contract formation

The following terms apply once online booking becomes available on the Platform (see the Launch status note in Section 1).

When you make a booking, you make an offer to book the selected experience on the terms presented. A booking is confirmed only when Evynx or the operator issues a confirmation (for example, a booking confirmation or voucher).

Evynx or the operator may decline or cancel a booking - for example, due to unavailability, an error in pricing or description, suspected fraud, or safety or legal reasons - in which case any amount paid for that booking will be refunded in accordance with these Terms.

You are responsible for reviewing the inclusions, exclusions, itinerary, pace, suitability, and requirements of an experience before booking, and for ensuring it is appropriate for all travellers in your party.

8 Pricing, taxes, and payments

Prices are shown on the Platform in Indian Rupees unless stated otherwise, and may change until a booking is confirmed. Applicable taxes and levies (such as GST, and TCS where applicable to overseas travel) will be applied as required by law.

Where online payment is available, payments are processed securely through our third-party payment partner - Razorpay. Evynx does not store your full card or bank details on its own systems. Your use of the payment service is subject to the payment partner’s terms.

Certain experiences may require payment in instalments or by a specified date. Failure to pay by the applicable date may result in cancellation and may attract charges under the applicable cancellation policy.

In the event of an obvious pricing or description error, Evynx and the operator reserve the right to correct it and to cancel and refund affected bookings.

9 Cancellations, changes, and refunds

Once online booking is available, cancellations, changes, and refunds are governed by the cancellation and refund policy applicable to each experience, as presented at the time of booking, together with Evynx’s cancellation and refund policy.

Cancellation charges may vary by experience and by how far in advance you cancel. Some components (for example, flights, permits, or non-refundable services) may be non-refundable in line with the terms of the underlying provider.

Where a refund is due, it will be processed to the original payment method, or as a credit note where expressly agreed, within the timelines stated in the applicable policy.

Requests for changes are subject to availability and may attract charges. Report any issue with an experience promptly, and in any event within the time period stated in the applicable policy, so it can be addressed.

If an operator cancels or materially changes an experience, Evynx will help you find an alternative or obtain a refund in accordance with the applicable policy.

10 Your responsibilities as a traveller

• Provide accurate traveller details and any documents required for the experience.
• Hold valid identification, and obtain any visas, permits, or approvals required for your travel (including for restricted or protected regions). Costs of documents are your responsibility and are generally non-refundable.
• Ensure you are medically fit and suitable for the experience, disclose relevant health or accessibility needs, and follow all safety instructions given by the operator.
• Understand that adventure activities, trekking, high-altitude travel, water activities, wildlife safaris, and certain other experiences involve inherent risks; participation is at your own risk, and you must follow all safety instructions and eligibility requirements.
• We strongly recommend appropriate travel insurance. Evynx does not provide insurance.

11 Operators and delivery of experiences

Operators are independent third parties responsible for delivering their experiences and for their own acts, omissions, staff, equipment, and compliance with law. Evynx performs reasonable verification and quality assessment based on the information and documents available at the time; this does not amount to certification or a guarantee of every aspect of an experience. Evynx does not control operators and is not responsible for their acts or omissions, except to the extent required by applicable law. Matters such as accommodation standards, transport timings, weather, closures, and third-party services are subject to the operator’s terms and to conditions beyond Evynx’s control.

12 Reviews and user content

You may submit reviews, ratings, photos, videos, or other content in connection with an experience. Reviews should reflect genuine experiences, and must be honest, lawful, and respectful.

You retain ownership of your content, and grant Evynx a non-exclusive, royalty-free, worldwide licence to use, host, display, reproduce, and adapt it for operating and promoting the Platform, in accordance with the Privacy Policy.

You must not submit content that is false, misleading, unlawful, defamatory, infringing, or that impersonates another person. Evynx may take steps to verify the authenticity of reviews, and may moderate, decline, or remove content that breaches these Terms or appears false, incentivised, or misleading.

13 Acceptable use

When using the Platform, you must not:

• use it for any unlawful, fraudulent, or harmful purpose;
• make speculative, false, or fraudulent bookings;
• impersonate any person, or misrepresent your affiliation with any person or entity;
• engage in hate speech, discrimination, harassment, or abuse towards operators, hosts, communities, or other users;
• interfere with or disrupt the Platform, or attempt to gain unauthorised access to it;
• scrape, copy, or reuse Platform content except as expressly permitted; or
• infringe the rights of Evynx, operators, or any third party.

14 Intellectual property

The Platform and its content - including the Evynx name, logo, and branding, package descriptions, itinerary design, curation, maps, text, design, graphics, images, and software - are owned by or licensed to Evynx, and are protected by intellectual property laws. You may use the Platform for personal, non-commercial purposes only. You may not copy, reproduce, modify, distribute, or commercially exploit any part of the Platform without our prior written permission.

15 Third-party links and services

The Platform may link to or integrate third-party websites and services, including operators and payment partners. Evynx does not control and is not responsible for third-party content, products, or practices. Your dealings with third parties are governed by their terms.

16 Disclaimers

The Platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Evynx does not warrant that the Platform will be uninterrupted or error-free, or that content (including operator-provided information, imagery, timings, and destination details) is complete or accurate at all times. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

17 Limitation of liability

To the fullest extent permitted by law, and except for liability that cannot be limited under applicable law:

• Evynx provides the Platform, standards, and support, but does not itself deliver the experiences, and is not liable for the acts, omissions, or default of operators or other third parties, or for matters beyond its reasonable control;
• Evynx is not liable for any indirect, incidental, special, or consequential loss, or for loss of profit, data, or opportunity; and
• Evynx’s total liability arising out of or in connection with a booking will not exceed the amount of Evynx’s service fee, or the amount you paid to Evynx for the relevant booking, as applicable.

18 Indemnification

You agree to indemnify and hold harmless Evynx and its officers, employees, and partners from any claims, losses, liabilities, and expenses arising out of your breach of these Terms, your violation of any law or third-party right, your content, or your conduct in connection with an experience.

19 Force majeure

Evynx and operators are not liable for any failure or delay in performance caused by events beyond reasonable control, including natural disasters, landslides, floods, earthquakes, extreme weather, epidemics or pandemics, strikes, civil unrest, war, government action or restrictions, road or forest closures, flight cancellations, and failures of infrastructure or third-party services. Where such an event affects a booking, refunds and alternatives will be handled in accordance with the applicable cancellation and refund policy.

20 Suspension and termination

Evynx may suspend or terminate your access to the Platform, or decline to provide services, where you breach these Terms, provide false information, misuse the Platform, or where required for legal, security, or safety reasons. You may stop using the Platform at any time. Provisions that by their nature should survive termination will continue to apply.

21 Grievance redressal

In accordance with the Information Technology Act, 2000 and the rules made under it, and the Consumer Protection (E-Commerce) Rules, 2020, you may contact support@evynx.com for any complaint regarding the Platform or a booking. For unresolved complaints, you can reach out to Grievance Officer:

We will acknowledge and seek to resolve complaints within the timelines prescribed under applicable law.

22 Governing law, jurisdiction, and disputes

These Terms are governed by the laws of India. In the event of a dispute, the parties will first attempt to resolve it amicably. Any dispute that is not resolved may be referred to arbitration under the Arbitration and Conciliation Act, 1996, with the seat and venue at Ghaziabad, conducted in English by a sole arbitrator. Subject to arbitration, the courts at Ghaziabad will have exclusive jurisdiction.

23 Changes to these Terms

Evynx may update these Terms from time to time. The updated version will be posted on the Platform with a revised effective date. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

24 General

• Severability - if any provision is found unenforceable, the remaining provisions continue in force.
• Waiver - a failure to enforce any provision is not a waiver of it.
• Assignment - you may not assign your rights under these Terms without our consent; Evynx may assign its rights in connection with a business transfer.
• Entire agreement - these Terms, together with the Privacy Policy and any package-specific terms, form the entire agreement between you and Evynx regarding the Platform.

25 Contact us

For information about how we collect, process, store, and protect personal information, please refer to our Privacy Policy.

For questions about these Terms or the Platform, you can reach us at: