Cancellation, Refund and Reschedule

1 Paying for your trip

For Tours and Journeys, you can choose to pay in full or make a Part Payment when you book.

Booking closer to your travel date? Part Payment is available only before the balance due date. After that, full payment is required at booking.

2 If you cancel

Your cancellation terms depend on when you cancel, not on whether you chose Full Payment or Part Payment.

The tables below show three things:

One important rule: Your cancellation charge is deducted from what you have already paid.

If the cancellation charge is more than you have paid, your cash refund is Rs. 0. You will never be asked to pay the difference.

3 If you cancel within 24 hours of booking

For eligible bookings, you have a 24-hour window after booking.

If you cancel within this window:

4 Private Tours & Journeys

Part Payment balance: The remaining 70% is due 21 days before travel.

5 Group Tours & Journeys

Part Payment balance: The remaining 70% is due 14 days before travel.

6 Guided Experiences

Guided Experiences are paid in full when you book.

7 A quick example

Here is how cancellation works for a Rs. 40,000 Private Tour or Journey booked using Part Payment.

If you cancel before 21 days, after the 24-hour window:

You never pay more because you cancelled

For example, if you have paid Rs. 12,000 towards the package and the applicable cancellation charge is Rs. 20,000:

A cancellation can reduce your refund to zero. It cannot turn into another bill.

8 Travel Credit

Where Travel Credit is shown in the cancellation tables, you can choose it instead of a cash refund.

Even when your cash refund is zero, giving us enough notice can still give you Travel Credit.

9 Changing your travel date

If you still want to take the same trip but on another date, you can request a reschedule.

A reschedule means the same trip, with the same operator, on a different date.

For a Group Tour or Journey, you can move to another available departure of the same trip, subject to seats being available.

Checking another date does not cancel your booking. If no suitable date is available, you can keep your original booking.

If you ask to reschedule and later decide to cancel, the cancellation band that applied on the day you asked to reschedule is preserved.

We will tell you the applicable amount before you confirm the change.

Rescheduling does not restart your cancellation timeline.

If you later cancel, the cancellation charge is whichever is higher: the cancellation band that applied when you asked to reschedule, or the cancellation band applying to your new travel date.

10 If you do not pay the balance

We will remind you before your balance becomes due. If the balance is not paid by the due date and we have not heard from you, your booking will be treated as cancelled on that date.

You will not be asked to pay anything more. The cancellation charge is deducted only from what you have already paid.

11 Platform fee

The platform fee covers booking support, operator coordination and secure payment handling.

When a payment is refunded, our payment provider may retain its transaction fee. Evynx absorbs that cost - we do not deduct it from your refund.

12 Costs that may not be refundable

Some costs are committed specifically for your booking and cannot be recovered once issued or booked.

These may include permits, entry tickets, special passes and third-party reservations made in your name.

If such a cost needs to be committed before your balance is due, we will show it separately before you pay.

13 If some travellers withdraw

If some travellers withdraw but the rest of your booking continues, a fixed cancellation percentage does not apply.

A room, vehicle, guide or other arrangement may cost the same even when fewer people travel. We therefore check what can actually be recovered.

If the listing has a minimum group size and the remaining group falls below it, the operator may offer a revised price or treat the booking as cancelled. You choose whether to accept the revised price.

You can also choose to cancel the entire booking under the standard cancellation terms.

14 If you add travellers

Additional travellers can be added subject to availability.

15 If your operator cancels

If your operator cancels the booking, you choose what happens next.

16 If the trip cannot go ahead

Sometimes weather, access restrictions or other events outside anyone's control can prevent a trip or experience from going ahead.

We will try to reschedule first.

We will explain any non-recoverable amount applied to your booking.

17 Changing a traveller's name

Name changes are subject to any identity, permit or ticket requirements that apply to the booking. If something already issued in a traveller's name cannot be changed, a replacement cost may apply.

18 How to cancel and when your refund arrives

You can cancel from My Bookings, or contact us from your booking page and we will help you.

We will send you updated documents for the travel service and the Evynx platform fee once the refund is released.

19 Questions?

If you are unsure about cancelling, changing your date or choosing Travel Credit, contact us before making the change.