Cancellation and Refund

This policy applies to all Tours booked on Evynx, unless a specific tour page clearly states a different policy ("Special Policy"). By booking a Tour, you agree to the terms below.

2.1 Key Terms

Booking Time

The time your payment is successfully completed on Evynx.

Start Time / Departure

The departure time/date shown on the Tour detail page and confirmation.

Refund Method

Refunds are returned to the original payment method unless you choose Evynx Travel Credit (when offered).

2.2 Risk-Free 24-Hour Cancellation (Evynx Promise)

For all the Tours, you may cancel free of charge within 24 hours of Booking Time, provided the Tour departure is at least 7 days away.

2.3 Standard Cancellation Refunds (Tours)

Evynx Tours are listed as either Group Tour (fixed departure) or Private Tour (custom/private arrangement). Refund tiers depend on the tour type:

Group Tours (Fixed-Departure)

• More than 21 days before departure: 90% refund
• 14–21 days before departure: 75% refund
• 7–14 days before departure: 50% refund
• 3–7 days before departure: 25% refund
• Less than 72 hours / No-show: No refund

Private Tours

• More than 30 days before departure: 90% refund
• 21–30 days before departure: 75% refund
• 14–21 days before departure: 50% refund
• 7–14 days before departure: 25% refund
• Less than 7 days / No-show: No refund

Note: "No-show" includes failure to report at the designated meeting/boarding time.

2.4 Rescheduling & Name Change

• Rescheduling eligibility: If rescheduling is offered for your Tour, it will be shown at checkout or in your booking confirmation.
• Reschedule policy: Reschedule requests are subject to availability on the requested date. Differential price will be charged extra.
• Name change (Group Tours): Name changes may be allowed up to 48 hours before departure, subject to operator ID/permit rules.

2.5 Operator / Evynx-Initiated Cancellation

If a Tour is cancelled by the operator or Evynx:

• You will receive a 100% refund, or
• You may choose a free reschedule (if available).

Your choice will be provided in the booking support flow.

2.6 Weather, Safety, and Force Majeure

If a Tour is disrupted due to weather, road closures, government restrictions, safety advisories, natural events, or similar circumstances:

• First preference is rescheduling (no extra charge where possible).
• If rescheduling is not possible, we will refund depending on:
  • If the Tour has not started: 100% refund
  • If the Tour has already started: Pro-rata refund (unused days/activities) minus any non-recoverable third-party costs already incurred.

2.7 Non-Refundable Components

Permits, entry tickets, special passes, or third-party reservations made in the traveler's name may be non-refundable once issued or booked.

2.8 Refund Timelines

• Evynx processes eligible refunds within 24–48 hours of approval.
• Banks/UPI may take 3–10 business days to reflect the amount.

2.9 How to Cancel

Cancel from My Bookings (recommended). If you need help, contact Evynx support from the booking page.

This policy applies to all Journeys booked on Evynx, unless a specific journey page clearly states a different policy ("Special Policy"). By booking a Journey, you agree to the terms below.

3.1 Key Terms

Booking Time

The time your payment is successfully completed on Evynx.

Start Time / Departure

The departure time/date shown on the Journey detail page and confirmation.

Refund Method

Refunds are returned to the original payment method unless you choose Evynx Travel Credit (when offered).

3.2 Risk-Free 24-Hour Cancellation (Evynx Promise)

For all the Journeys, you may cancel free of charge within 24 hours of Booking Time, provided the Journey departure is at least 7 days away.

3.3 Standard Cancellation Refunds (Journeys)

Evynx Journeys are listed as either Group Journey (fixed departure) or Private Journey (custom/private arrangement). Refund tiers depend on the journey type:

Group Journeys (Fixed-Departure)

• More than 21 days before departure: 90% refund
• 14–21 days before departure: 75% refund
• 7–14 days before departure: 50% refund
• 3–7 days before departure: 25% refund
• Less than 72 hours / No-show: No refund

Private Journeys

• More than 30 days before departure: 90% refund
• 21–30 days before departure: 75% refund
• 14–21 days before departure: 50% refund
• 7–14 days before departure: 25% refund
• Less than 7 days / No-show: No refund

Note: "No-show" includes failure to report at the designated meeting/boarding time.

3.4 Rescheduling & Name Change

• Rescheduling eligibility: If rescheduling is offered for your Journey, it will be shown at checkout or in your booking confirmation.
• Reschedule policy: Reschedule requests are subject to availability on the requested date. Differential price will be charged extra.
• Name change (Group Journeys): Name changes may be allowed up to 48 hours before departure, subject to operator ID/permit rules.

3.5 Operator / Evynx-Initiated Cancellation

If a Journey is cancelled by the operator or Evynx:

• You will receive a 100% refund, or
• You may choose a free reschedule (if available).

Your choice will be provided in the booking support flow.

3.6 Weather, Safety, and Force Majeure

If a Journey is disrupted due to weather, road closures, government restrictions, safety advisories, natural events, or similar circumstances:

• First preference is rescheduling (no extra charge where possible).
• If rescheduling is not possible, we will refund depending on:
  • If the Journey has not started: 100% refund
  • If the Journey has already started: Pro-rata refund (unused days/activities) minus any non-recoverable third-party costs already incurred.

3.7 Non-Refundable Components

Permits, entry tickets, special passes, or third-party reservations made in the traveler's name may be non-refundable once issued or booked.

3.8 Refund Timelines

• Evynx processes eligible refunds within 24–48 hours of approval.
• Banks/UPI may take 3–10 business days to reflect the amount.

3.9 How to Cancel

Cancel from My Bookings (recommended). If you need help, contact Evynx support from the booking page.

This policy applies to all Guided Experiences booked on Evynx, unless a specific experience page clearly states a different policy ("Special Policy").

4.1 Key Terms

Booking Time

The time your payment is successfully completed on Evynx.

Start Time / Date

The start time/date shown on the experience detail page and confirmation.

Refund Method

Refunds are returned to the original payment method unless you choose Evynx Travel Credit (when offered).

4.2 Risk-Free 24-Hour Cancellation

You may cancel free of charge within 24 hours of Booking Time, provided the experience start time is at least 48 hours away.

4.3 Standard Cancellation Refunds

• More than 7 days before start: 90% refund
• 3–7 days before start: 50% refund
• Less than 72 hours / No-show: No refund

4.4 Refund Timelines

• Evynx processes eligible refunds within 24–48 hours of approval.
• Banks/UPI may take 3–10 business days to reflect the amount.

4.5 How to Cancel

Cancel from My Bookings (recommended). If you need help, contact Evynx support from the booking page.