Effective date: 15 Oct 2026
This policy applies to all Journeys booked on Evynx, unless a specific journey page clearly states a different policy ("Special Policy"). By booking a Journey, you agree to the terms below. Full policy (V1): evynx.com/cancellation-refund.
Paying for your trip
Tours and Journeys: Full Payment or Part Payment (30% at booking, 70% due 21 days Private / 14 days Group before travel). Part Payment not available inside balance window. Guided Experiences: full price at booking only.
If you cancel
Cancellation charge on package price; cash refund from amount paid; never pay the difference if charge exceeds amount paid.
If you cancel within 24 hours of booking
Cash: everything except platform fee. Travel Credit: everything paid. Private/Group: travel at least 7 days after booking. Guided Experiences: start at least 48 hours after booking.
Private Journeys
Part Payment balance due 21 days before travel.
- Within eligible 24-hour window: platform fee only
- After 24 hours up to 21 days before travel: 10% of package price
- After 21 up to 7 days before travel: 50% of package price; Travel Credit 55% of the package price, or your cash refund plus Rs. 5,000, whichever is lower
- Under 7 days, at least 48 hours before: no cash; 10% of the package price, up to Rs. 10,000.
- Under 48 hours or no-show: no refund or credit
Group Journeys
Part Payment balance due 14 days before travel.
- Within eligible 24-hour window: platform fee only
- After 24 hours up to 14 days before travel: 10% of package price
- After 14 up to 7 days before travel: 50% of package price; Travel Credit 55% of the package price, or your cash refund plus Rs. 5,000, whichever is lower
- Under 7 days, at least 48 hours before: no cash; 10% of the package price, up to Rs. 10,000.
- Under 48 hours or no-show: no refund or credit
Guided Experiences
Not applicable to Journeys.
A quick example
Part Payment cancellation example and charge-exceeds-paid rules on evynx.com/cancellation-refund.
Travel Credit
Use on any eligible Evynx booking. Book within 3 months; travel within 12 months after that. One conversion per cancelled booking. Late-cancellation credit bands on evynx.com/cancellation-refund.
Changing your travel date
First date change free at least 7 days before travel (same operator and trip). Second change or change within 7 days: 10% of the package price plus unrecoverable costs where applicable. Cancellation bands do not restart on reschedule.
If you do not pay the balance
Private balance due 21 days before travel; Group 14 days. Unpaid after reminders: cancelled at 10% of the package price; no extra bill if charge exceeds amount paid.
Platform fee
Once per package; not refundable to cash except where operator cancels. Evynx absorbs payment-provider refund charges.
Costs that may not be refundable
Non-recoverable permits, tickets, passes and third-party reservations once committed in your name.
If some travellers withdraw
No fixed percentage; operator assessment within 3 working days; recovered amounts passed to you in full.
If you add travellers
Additional travellers at price when added; platform fee not charged again.
If your operator cancels
Full refund including platform fee, or reschedule at no additional cost.
If the trip cannot go ahead
Reschedule first where possible; otherwise refund rules in policy section 16.
Changing a traveller's name
Private/Group: up to 48 hours before departure. Guided Experiences: 24 hours before start.
How to cancel and when your refund arrives
My Bookings or contact from booking page. Confirmation within 1 working day; refund released within 24-48 hours; bank/UPI 3-10 business days.
