Effective date: 28 Aug 2026
This policy applies to all Journeys booked on Evynx, unless a specific journey page clearly states a different policy ("Special Policy"). By booking a Journey, you agree to the terms below.
Key Terms
- Booking Time
- The time your payment is successfully completed on Evynx.
- Start Time / Departure
- The departure time/date shown on the Journey detail page and confirmation.
- Refund Method
- Refunds are returned to the original payment method unless you choose Evynx Travel Credit (when offered).
Risk-Free 24-Hour Cancellation (Evynx Promise)
For all the Journeys, you may cancel free of charge within 24 hours of Booking Time, provided the Journey departure is at least 7 days away.
Standard Cancellation Refunds (Journeys)
Evynx Journeys are listed as either Group Journey (fixed departure) or Private Journey (custom/private arrangement). Refund tiers depend on the journey type:
Group Journeys (Fixed-Departure)
- More than 21 days before departure: 90% refund
- 14–21 days before departure: 75% refund
- 7–14 days before departure: 50% refund
- 3–7 days before departure: 25% refund
- Less than 72 hours / No-show: No refund
Private Journeys
- More than 30 days before departure: 90% refund
- 21–30 days before departure: 75% refund
- 14–21 days before departure: 50% refund
- 7–14 days before departure: 25% refund
- Less than 7 days / No-show: No refund
Note: "No-show" includes failure to report at the designated meeting/boarding time.
Rescheduling & Name Change
- Rescheduling eligibility: If rescheduling is offered for your Journey, it will be shown at checkout or in your booking confirmation.
- Reschedule policy: Reschedule requests are subject to availability on the requested date. Differential price will be charged extra.
- Name change (Group Journeys): Name changes may be allowed up to 48 hours before departure, subject to operator ID/permit rules.
Operator / Evynx-Initiated Cancellation
If a Journey is cancelled by the operator or Evynx:
- You will receive a 100% refund, or
- You may choose a free reschedule (if available).
Your choice will be provided in the booking support flow.
Weather, Safety, and Force Majeure
If a Journey is disrupted due to weather, road closures, government restrictions, safety advisories, natural events, or similar circumstances:
- First preference is rescheduling (no extra charge where possible).
- If rescheduling is not possible, we will refund depending on:
- If the Journey has not started: 100% refund
- If the Journey has already started: Pro-rata refund (unused days/activities) minus any non-recoverable third-party costs already incurred.
Non-Refundable Components
Permits, entry tickets, special passes, or third-party reservations made in the traveler's name may be non-refundable once issued or booked.
Refund Timelines
- Evynx processes eligible refunds within 24–48 hours of approval.
- Banks/UPI may take 3–10 business days to reflect the amount.
How to Cancel
Cancel from My Bookings (recommended). If you need help, contact Evynx support from the booking page.
