This policy applies to all Guided Experiences booked on Evynx, unless a specific experience page clearly states a different policy ("Special Policy"). By booking a Guided Experience, you agree to the terms below. Full policy (V1): evynx.com/cancellation-refund.

Paying for your trip

Guided Experiences: full price at booking; Part Payment not available.

If you cancel

Cancellation charge on package price; cash refund from amount paid; never pay the difference if charge exceeds amount paid.

If you cancel within 24 hours of booking

Cancel within 24 hours when the experience starts at least 48 hours after booking. Cash: everything except platform fee. Travel Credit: everything paid.

Guided Experiences

Paid in full at booking.

• Within eligible 24-hour window: platform fee only
• After 24 hours to 7 days before start: 10% of package price
• 7 to 3 days before start: 50% of package price; Travel Credit 55% of the package price, or your cash refund plus Rs. 5,000, whichever is lower
• Under 72 hours, at least 24 hours before start: no cash; 10% of the package price, up to Rs. 10,000.
• Under 24 hours or no-show: no refund or credit

A quick example

Part Payment cancellation example and charge-exceeds-paid rules on evynx.com/cancellation-refund.

Travel Credit

Use on any eligible Evynx booking. Book within 3 months; travel within 12 months after that. One conversion per cancelled booking. Late-cancellation credit bands on evynx.com/cancellation-refund.

Changing your travel date

First date change free at least 7 days before travel (same operator and trip). Second change or change within 7 days: 10% of the package price plus unrecoverable costs where applicable. Cancellation bands do not restart on reschedule.

If you do not pay the balance

Private balance due 21 days before travel; Group 14 days. Unpaid after reminders: cancelled at 10% of the package price; no extra bill if charge exceeds amount paid.

Platform fee

Once per package; not refundable to cash except where operator cancels. Evynx absorbs payment-provider refund charges.

Costs that may not be refundable

Non-recoverable permits, tickets, passes and third-party reservations once committed in your name.

If some travellers withdraw

No fixed percentage; operator assessment within 3 working days; recovered amounts passed to you in full.

If you add travellers

Additional travellers at price when added; platform fee not charged again.

If your operator cancels

Full refund including platform fee, or reschedule at no additional cost.

If the trip cannot go ahead

Reschedule first where possible; otherwise refund rules in policy section 16.

Changing a traveller's name

Private/Group: up to 48 hours before departure. Guided Experiences: 24 hours before start.

How to cancel and when your refund arrives

My Bookings or contact from booking page. Confirmation within 1 working day; refund released within 24-48 hours; bank/UPI 3-10 business days.