Travel Operator Success Specialist

Role summary

As a Travel Operator Success Specialist, you will help build and grow Evynx’s network of travel operators across India. Working closely with operators, guides, and experience providers, you’ll help them succeed on the platform while ensuring travellers receive reliable, high-quality experiences. This is a relationship-driven operational role where you’ll combine communication, problem-solving, and process improvement to strengthen both partner success and traveller trust.

What This Role Offers

• Help build Evynx’s Travel operator network from an early stage.
• Work directly with travel operators and local experts across India.
• Shape the processes and standards that will define how Evynx works with its partners.
• Gain exposure across partnerships, marketplace operations, customer experience, and travel products.

Roles & Responsibilities

• Support new Operators through onboarding, verification, and activation on Evynx.
• Build strong working relationships with travel operators, guides, and other local experience providers.
• Coordinate Operator inputs including pricing, availability, inclusions, operational details, and other information required to activate and manage travel products.
• Help Operators understand Evynx processes, quality expectations, and platform workflows.
• Coordinate with Customer Success and internal teams to support enquiries, bookings, changes, and on-ground requirements.
• Track Operator responsiveness, service quality, and operational performance.

Required Skills

• Strong communication and relationship-management skills.
• Ability to coordinate with multiple Operators and manage follow-ups effectively.
• Strong problem-solving skills with the ability to handle day-to-day operational issues.
• Ability to work independently, take ownership, and manage multiple priorities.
• Comfortable working with digital tools, structured workflows, and data.

Preferred Skills

• Experience in partner success, vendor management, marketplace operations, account management, or a similar partner-facing role.
• Experience working with travel operators, guides, hotels, experiences, or other tourism businesses.
• Understanding of travel products, pricing, itineraries, and booking operations.
• Familiarity with CRM, partner-management, or marketplace tools.
• Proficiency in Hindi and English; additional Indian languages would be valuable.

Basic Qualifications

• Higher Secondary (10+2) or equivalent qualification.
• Relevant professional experience in customer-facing, partner-facing, hospitality, operations, or service roles.
• Strong written and verbal communication skills in English and Hindi.

Preferred Qualifications

• Degree or diploma in Travel & Tourism, Hospitality, Business Administration, or a related field.
• Experience in the travel, tourism, hospitality, or marketplace industry.
• Bachelor’s degree in any discipline.

Hiring Process

• Bachelor’s degree in any discipline.
• Degree or diploma in Travel & Tourism, Hospitality, Business Administration, or a related field.
• Experience in the travel, tourism, hospitality, or marketplace industry.