Partner Success Manager-I

Role summary

As Partner Success Manager-I, you will help build and manage Evynx’s network of travel operators across India. You will own key partner-success operations across onboarding, activation, ongoing engagement, service quality, and operational performance. This is a hands-on role in an early-stage organisation. You will work directly with travel operators, guides, and experience providers while also helping establish the processes, standards, and operating mechanisms that will enable the function to scale. As the Partner Success team grows, the role is expected to take responsibility for guiding and managing team members supporting partner operations.

What This Role Offers

• Help build Evynx’s travel operator network from an early stage.
• Take ownership of a core marketplace function as Evynx moves from discovery to bookings and scale.
• Work directly with travel operators and local experts across India.
• Shape the processes, standards, and operating mechanisms that define how Evynx works with its partners.
• Work across partnerships, marketplace operations, customer experience, and travel products.
• Opportunity to build and lead a Partner Success team as the function grows.

Roles & Responsibilities

• Own the end-to-end onboarding, verification, activation, and ongoing success of travel operators on Evynx.
• Build strong working relationships with travel operators, guides, and other local experience providers.
• Coordinate and ensure timely availability of Operator inputs including pricing, availability, inclusions, operational details, and other information required to activate and manage travel products.
• Ensure Operators understand and follow Evynx processes, quality expectations, service standards, and platform workflows.
• Monitor Operator responsiveness, service quality, operational performance, and other relevant partner-success indicators.
• Identify operational gaps, recurring issues, and opportunities to improve Operator experience and marketplace efficiency.
• Work closely with Customer Success and other internal teams to support enquiries, bookings, changes, escalations, and on-ground requirements.
• Handle complex Operator issues and operational escalations requiring judgement, coordination, and timely resolution.
• Develop and improve Partner Success workflows, operating procedures, tracking mechanisms, and performance standards as the function scales.
• Use operational data and partner feedback to identify trends and recommend improvements.
• Support the onboarding, coaching, and development of Partner Success team members as the team grows.
• Take responsibility for team coordination and people management as Partner Success operations scale.

Required Skills

• Strong communication, relationship-management, and stakeholder-management skills.
• Strong operational ownership with the ability to independently drive work to closure.
• Ability to manage multiple Operators, priorities, and operational dependencies simultaneously.
• Strong problem-solving and judgement, particularly when dealing with operational issues and escalations.
• Ability to identify process gaps and translate them into practical improvements.
• Comfort working with structured workflows, operational data, and digital tools.
• Ability to operate effectively in an early-stage environment where processes will continue to evolve.
• Ability to guide, coach, and coordinate others while remaining hands-on when required.

Preferred Skills

• Experience in partner success, vendor management, marketplace operations, account management, travel operations, or a similar partner-facing role.
• Experience leading or coordinating a small operations, customer-success, or partner-facing team.
• Experience working with travel operators, guides, hotels, experiences, or other tourism businesses.
• Understanding of travel products, pricing, itineraries, booking operations, and service delivery.
• Experience improving operational processes or establishing new workflows.
• Familiarity with CRM, partner-management, marketplace, or workflow-management tools.
• Proficiency in Hindi and English; additional Indian languages would be valuable.

Basic Qualifications

• Bachelor’s degree in any discipline or equivalent relevant professional experience.
• 3+ years of relevant experience in operations, partner success, customer success, account management, marketplace operations, travel operations, or related roles.
• Demonstrated experience taking independent ownership of operational outcomes.
• Strong written and verbal communication skills in English and Hindi.

Preferred Qualifications

• Degree or diploma in Travel & Tourism, Hospitality, Business Administration, Operations, or a related field.
• Experience in the travel, tourism, hospitality, marketplace, logistics, or technology industry.
• Previous experience leading, mentoring, or coordinating team members.

Additional Information

Work Location Type: Remote initially; transitioning to Hybrid