Customer Success Specialist

Role summary

As a Customer Success Specialist, you will help travellers navigate Evynx with confidence - from their first enquiry through booking, travel, and post-trip support. This is a hands-on customer-facing role where you will answer questions, coordinate with partners and internal teams, resolve issues, and help ensure that every interaction reflects the trust and quality Evynx wants to build.

What This Role Offers

• Help shape the customer experience of Evynx from an early stage.
• Work directly with travellers across different stages of their travel experience.
• Build the processes and service standards that will define Customer Success at Evynx.
• Gain exposure across travel products, marketplace operations, partner coordination, and customer experience.

Roles & Responsibilities

• Respond to traveller enquiries across Evynx’s customer communication channels.
• Help travellers understand products, inclusions, pricing, availability, and booking requirements.
• Support customers through booking, payment, changes, cancellations, and other pre-travel requirements.
• Coordinate with Partner Success and travel partners to resolve customer queries and fulfil booking requirements.
• Provide timely support for customer issues that arise before, during, or after travel.
• Collect customer feedback and identify recurring issues or opportunities for improvement.
• Help develop and improve customer support workflows, knowledge resources, templates, and service standards.

Required Skills

• Ability to communicate clearly and calmly in time-sensitive situations.
• Strong customer orientation with the ability to listen, understand, and respond with empathy.
• Good problem-solving and judgement, particularly when handling unexpected customer situations.
• Strong attention to detail and ability to manage multiple customer requests simultaneously.
• Comfortable working with digital tools, structured workflows, and customer information.

Preferred Skills

• Familiarity with travel products, itineraries, bookings, and common traveller requirements.
• Experience with CRM, helpdesk, ticketing, or customer-support tools.
• Understanding of digital marketplaces or online service businesses.
• Additional Indian language proficiency.

Basic Qualifications

• Higher Secondary (10+2) or equivalent qualification.
• 2–5 years of relevant experience in customer success, customer service, hospitality, operations, or another customer-facing role.

Preferred Qualifications

• Degree, diploma, or postgraduate qualification in Travel & Tourism, Hospitality, Business Administration, or a related field.
• Prior professional experience in the travel, tourism, hospitality, or experiences industry.
• Bachelor’s degree in any discipline.